Thursday, April 24, 2014

Finding the Right Technicians
Finding Technicians

Last time I gave a list of ideas for finding that "right Technician". My definition of "the right Technician" is one who can consistently produce profit for the company with a minimum amount of drama. I mentioned several ways to do this and I would like to expand on one in this article.

The ability to find a profit producing Technician is difficult at best and probably impossible in your service area. The old ways of a newspaper ad for a Technician with 5 years of field experience in the service business are no longer productive. It's finally time you groom your own. This can be a long and arduous task and sometimes the results are poor. Here is a tip you can use to have greater success and cut the time for that new Technician to be a profit producer for the company.

Go to School

The tip is simple. Get involved! Yes, get involved with every college or trade school that has a program for young people to get into the trade. Be sure to include local high school programs. All of these schools are desperate for company owners and managers to advise on improving their programs so their graduates will be successful in find high paying jobs in your trades. This normally is a morning or afternoon each quarter so the time commitment is really minimal. By being involved, you will know the instructors and other staff. What does that do for you? That's simple. You can have access to the best students, those with the best attitude, skills and desire to improve themselves. With a basic instruction and knowledge of the trade, they are more prepared to start fast. They may be willing to intern at your business which will give you an even better picture of their attitude and skills. You may be able to hire them on a part-time basis if necessary to assist during busy seasons. This could be in the field or as support in your office or warehouse.
Bergstrom - Elder Consulting Group, BEC Group

At Graduation

When they are ready to graduate, you will be able to cherry pick the graduates and as an added bonus train them in your culture and systems. This avoids that baggage problem you can have when you hire a Technician "with experience". Remember companies don't let go of profitable Technician without baggage. Those looking for a job often have issues that will cause trouble or divert your focus of serving the customer. 
How to Start

Start with one school or college and give it a try. Meet with your management team and explain why you're doing this, the benefits, the challenges, and the overall reward. Put together a plan for this new Technician so you can measure the progress and make a quick decision if it is or isn't working with that individual. If necessary, fire him or her, wish them well, and move on to someone who has all the characteristics to quickly become a profitable Technician.

Stay Tuned

Stand tuned for the next article on some additional ideas to overcome some of the issues listed above.

Dan has been in the service industry for nearly 50 years. He has operated a large plumbing, heating and air conditioning service company and for the past 12 years has helped small companies in the service business to grow and prosper. Contact him at

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