Until you as a business owner decide to change and improve the performance of your company, profitability won’t change.
Until you decide to improve the look of your business and your Technicians, your company will still look like amateurs rather than pros.
Until you begin to understand the financial side of your business, you will continue to operate like a “Ma & Pa” operation rather than a business.
Until you understand that an employee won’t always do the way you would do it, you will micro-manage every phase of your business and limit it’s potential.
Until you expect and strive for the very best customer experience, you will just be another contractor, not memorable to your customer, not recommended by your customer if they even remain as a customer.
Until you enforce your company standards, you will have none.
Until you look at your employees as customers who deserve the best customer service, you will only attract mediocre employees.
Until you improve your marketing, you can expect that you won’t attract large numbers of new customers.
Until you have menu pricing (flat rate) and keep it current, you can expect customer complaints and low profits.
Until you plan and put aside money for retirement, you will be working until you die.
Until you train you Technicians, you can expect other companies to take you customers with better knowledge and better customer service.
Until you set goals, your future will drift like a ship without a rudder.
Until you check costs in each part of your business, you will loss profit by over paying to that friendly salesman.
Until you have your call takers use a script and check on
them, you will loss opportunities to other contractors.
Until you work with a consultant or a contractor group, you will not grow in knowledge and learn from other’s experiences.
Until you set financial controls in your business, you open your business to employee thief and dishonesty.
Until you decide to change, your business is falling behind and will eventually fail!
Need help with change? Give me a call or email me, I can help if you are ready for cultural change.
You can get more information at our website www.SayYesToSuccess.com
Dan has been in the service industry for nearly 50 years. He has operated a large plumbing, heating and air conditioning service company and for the past 12 years has helped small companies in the service business to grow and prosper. Contact him at Dan@SayYesToSuccess.com
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